Refund Policy
Last updated 28 September 2026
Every piece we sell is printed and finished to order, so this policy is short and the same for every product in the store.
No change-of-mind returns
We cannot accept returns of items that arrived as ordered and work correctly.
Defective or incorrect items are always put right
If your print arrives damaged, has a defect, or is not what you ordered, we will make it right.
- Report it within 7 days of accepting delivery — counted from the moment you receive the package from the courier, not from the day you ordered. Please send photos of the problem with your report on WhatsApp; it lets us resolve things quickly.
- We will agree the right fix with you — a reprint, a replacement or a refund, depending on what makes sense for the problem.
- We pay the return shipping whenever an item was defective or incorrect.
Colour variation
Printed colours can look slightly different from how they appear on a screen. A printed colour close to the one shown is not considered a defect.
The deposit
- The deposit is refundable while your order has not started production.
- Once production begins, the deposit is non-refundable.
How to contact us
Message us on WhatsApp at +20 102 857 9258 with your order number.